To schedule service, please fill out the below Service Request Form or Add to Cart and checkout. I will coordinate with you either way.
Payment will be due prior to pickup/drop-off.
Keep your stand mixer running like new with a complete deep-clean and regrease, to include new OEM gasket, o-ring, and pins. Turnaround is typically less than 7 business days.
Includes:
Deep Cleaning
OEM Transmission Case Gasket
OEM Center Shaft O-Ring and pins
6 oz of food grade grease (Phillips 66 Food Machinery Grease – NLGI #2 and H1 certified)
Inspection of all components
Speed Calibration (60rpm at Stir and 180rpm at speed 6)
Height Adjustment (if applicable)
Any faulty parts are replaced with new OEM parts at MSRP or my cost, whichever is greater (client must approve before replacement)
Pickup/Delivery charges:
FREE: Between Coupeville and Deception Pass Bridge
$30: South Whidbey, Anacortes, and Mt Vernon
$50: Bellingham/Everett
Delivery outside the above areas is available, please inquire at info@mattsmixers.com
My goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let me know and I'll do my best to work with you to make it right. In general, if the item is damaged or mis-represented, I'll make it 100% right. If the customer simply wishes to return the item, then return shipping is not offered and a 25% restocking fee applies.
Most repairs are completed within 5-7 business days, depending on the complexity and parts availability.
A Certified Mixer is fully inspected, cleaned, and repaired using only brand new OEM parts. Please see Certified Mixers for more detail.
Absolutely! I offer a one-year warranty and stand 100% behind my products and work. Please see the Warranty page for more details.
I strive to purchase only Made in USA products, even down to zip ties and boxes. Support American Manufacturing!
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